Complaint Esculation

New York State Customers:
For consumer complaints that cannot be resolved with the company, you may contact the New York Department of Public Service (DPS). DPS complaints may be directed as follows:
Phone: DPS Helpline at 1-800-342-3377 (M-F 8:30a - 4:00p);
or Mail: Office of Consumer Services, NYS Department of Public Service, 3 Empire State Plaza, Albany, NY 12223

Information on transition to 10-digit dialing for 988 National Suicide Prevention Lifeline can be download here.

Information on Peeringhub’s New York Tariff can be download here.